Shipping Policy

Some large items may ship ground only with an additional oversize charge, as required.

  • All products will be packaged in plain, unmarked boxes.
  • All Customer information is private and never given out to anyone.
  • All orders will be shipped within 0-6 business days after being placed.
  • All online credit card transactions take place through the Stripe secure payment gateway or through Paypal.
  • City Garden Supply does not store credit card numbers.


We offer free shipping on orders over $1000.00 to customers in Canada only, some conditions and limitation apply.

Maximum size and weight limit. Length: 2 m; Length + Girth*: 3 m; Weight = 30 kg**

This free shipping offer is not available in combination with other discounts and special offers.


  • All Duties and import fees are the sole responsibility of the customer.
  • We are unable to know the duties and fees for every country we ship to.
  • We suggest you contact your local Officials to inquire about the costs of Duties and to be applied to your order upon entry into your country.